Returns & Refunds Policy

Thank you for shopping with Fruity Vapes.

We are committed to providing high-quality products and excellent customer service.

Returns

Due to the nature of disposable vape products, we cannot accept returns of products that have been opened, used, or tampered with unless they are faulty or damaged on arrival.

If you receive the wrong product or a damaged item, please contact us within 48 hours of receiving your order.

Faulty Products (DOA)

If your vape device is Dead on Arrival (DOA) or develops a fault upon first use, please contact us within 48 hours of delivery.

To help us assess the issue, please provide:

• Your order number
• A brief description of the problem
• Clear photos or a short video showing the fault

Once the product has been returned and inspected, we will arrange a replacement if the fault is confirmed.

Refunds

Refunds will only be issued where a replacement is not available or where required by applicable consumer protection laws.

Approved refunds will be processed using the original payment method and may take 5–10 business days to reflect, depending on your bank or payment provider.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

📱 WhatsApp: 072 207 4552

📧 Email: renemohr@mweb.co.za